Some customers are so defensive that they say “Just looking,” even before they’ve been greeted! But that’s just a long way around not a dead end.
One way back to the beaten path is by sharing this shopworn, but serviceable “Just Looking” story.
A blind man walks into a store with his seeing eye dog. Picking it up by its leash, he begins swinging the dog around his head in circles.
Alarmed, a sales clerk calls out: “Can I help, sir?”
“No thanks,” says the blind man, “Just looking.”
The shared story usually breaks the ice, letting the customer see you as a help not a hindrance.